Final day for guaranteed Christmas Delivery - Friday 21st at 13:00 - Choose the £4.95 delivery option ;-)

Returns

Returns Policy
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Returns 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Shipping costs paid by the customer will be refunded, but the cost of shipping the goods back to James Lucy will be at the customer's expense.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable) 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

Any item that is returned more than 14 days after delivery
Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at james@jameslucy.com.
Sale items (if applicable) 
Sale items ARE available for refund, but only at the price paid for the item. Proof of price paid must be provided.
Exchanges (if applicable) 
We can only replace items if they are defective or damaged upon delivery (see ‘warranty’ terms). However, if you need to exchange it for another item, send us an email at james@jameslucy.com.
Shipping 
To return your product, you should mail your product to: 30 Cranmer Avenue, London, W13 9SH
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item worth over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item unless you use a trackable shipping service.
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